Our Ironshield Warranty
Your cast iron radiator is a lifetime investment. It should work flawlessly from the moment it’s installed.
We Guarantee, No Questions Asked
That’s why we take the utmost care to deliver a product that will heat your home for decades to come.
We provide a goodwill warranty – the Ironshield Warranty – that our non-electrical products, including cast iron and steel radiators, radiator valves, wall stays, tools and component parts shall be free from manufacturing defects for 10 years from the date of delivery.
If something does go wrong with your product during the guaranteed period, we’ll do everything we can to repair the product free of charge. If we can’t repair it, or if it’s more cost effective, we will replace the product with a new equivalent product.
The benefit of this Ironshield Warranty does not transfer with ownership of the product.
This warranty does not cover installation costs.
This warranty does not cover any defect in a product arising from:
- any movement of the product which has not been performed in accordance with the Radiator Handling Guide which is contained within the Help Guide supplied on delivery;
- fair wear and tear, accident or incorrect installation;
- wilful damage, abnormal storage or working conditions (including frost damage), accident, negligence by you or by any third party;
- failure to operate or use the product in accordance with the user instructions;
- any alteration or repair by you or by a third party who is not one of our authorised repairers; or
- any specification provided by the original customer.