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Coronavirus (COVID-19)

Home / Coronavirus (COVID-19)

Latest updates on the effect of Covid 19 on our operations.

Still Making Radiators

Our production team is at work. We are accepting orders and delivering radiators.
Our Manchester and Chelsea showrooms will be open from 15th June 2020.
Individual sections of cast iron radiators hung up.

Last updated: 28/09/2020


Our showrooms are now (almost all) open again. Chelsea and Manchester are open Monday to Saturday. Wimbledon Village and NYDC are open by appointment only. Brooklyn Army Terminal remains closed to visitors at this time.   


Our factory
Our factory is in operation with increased safety measures in place for our staff. Our team are working with additional PPE. Thanks to the nature of the process we are able to continue production while maintaining a distance of at least 2m between colleagues. We have staggered shift start and end times to ensure that our canteen and changing rooms are not ever crowded.  Call us if you have any questions or want to discuss your order.

Deliveries
We are again delivering radiators as usual, with both pallet deliveries and two-person in-home delivery services in operation. Smaller items are being delivered as usual thanks to our parcel delivery partner DPD. 

Our shops
Our store in Chelsea, London and our showroom in Manchester are open Monday to Saturday. We recommend booking an appointment. Our showrooms in Wimbledon Village and New York Design Center are open by appointment only. Brooklyn Army Terminal remains closed to visitors for the moment. 

Engineer visits
Our engineers are operating as usual.  

Returns
We understand that you might not be able to return goods to us in the usual time frames during this period. Don’t worry about it, we won’t penalise you for being late.

Please keep checking back on this page for our latest updates as the situation changes.