Last updated: 4th January 2021
In line with government advice, as a manufacturer and supplier of building materials, our showrooms are all open by appointment throughout this third national lockdown. Chelsea and Manchester are open Monday to Saturday. Wimbledon Village, NYDC and Brooklyn Army Terminal are all open by appointment Monday to Friday.
Our factory is in operation with increased safety measures in place for our staff. Our team are working with additional PPE. Thanks to the nature of the process we are able to continue production while maintaining a distance of at least 2m between colleagues. We have staggered shift start and end times to ensure that our canteen and changing rooms are not ever crowded. Call us if you have any questions or want to discuss your order.
We are delivering radiators as usual, with both pallet deliveries and two-person in-home delivery services in operation. Smaller items are being delivered as usual thanks to our parcel delivery partner DPD.
Our stores in Chelsea and Wimbledon and our showroom in Manchester are open by appointment only Monday to Saturday. Appointments are essential – please call 0161 4399350 or email firstname.lastname@example.org to book. Our showrooms in New York Design Center and Brooklyn Army Terminal are open by appointment only Monday to Friday.
Our engineers are operating as usual to ensure our customers are up and running. This is in line with the advice for carrying out work in customers’ homes issued 4th January 2021.
We understand that you might not be able to return goods to us in the usual time frames during this period. Don’t worry about it, we won’t penalise you for being late.
Please keep checking back on this page for our latest updates as the situation changes.