Last updated: 20/05/2020
Our priority is the health and safety our employees and customers. We have been closely following the latest advice and guidelines. So you may find that some of our services are operating differently to usual.
Our factory is still in operation with increased safety measures in place for our staff. Our team are working with additional PPE. Thanks to the nature of the process we are able to continue production while maintaining a distance of at least 2m between colleagues. We have staggered shift start and end times to ensure that our canteen and changing rooms are not ever crowded. Call us if you have any questions or want to discuss your order.
We are still delivering radiators to the kerb by pallet but cannot currently offer delivery into the home. Smaller items are still being delivered as usual thanks to our parcel delivery partner DPD.
Our two stores in London, our showroom in Manchester and our two locations in NYC are all currently closed to visitors. However, we’d love to speak to you by phone or email and we hope you enjoy browsing our website. We’re closely monitoring the situation and will reopen them as soon as it is safe and permissible to do so.
All of our engineer visits have been postponed. If you need help urgently please give us a call and we will do everything we can to help you.
We understand that you might not be able to return goods to us in the usual time frames during this period. Don’t worry about it, we won’t penalise you for being late.
Please keep checking back on this page for our latest updates as the situation changes.