• $0.00
  • nydc@castrads.com
  • Call (917) 599-9951
  • Coronavirus latest: We are open. Read more here.

Coronavirus (COVID-19)

Home / Coronavirus (COVID-19)

Latest updates on the effect of Covid 19 on our operations.

Still Making Radiators

Our production team is at work. We are accepting orders and delivering radiators.
Our stores are temporarily closed.

Last updated: September 28th 2020


Our showroom at New York Design Center is now open by appointment only. An appointment is required to gain access to the building. Please call 917-599-9951 or email to book. Our showrooms in Chelsea, London and Manchester England will be open from Monday 15th June 2020. Our warehouse at Brooklyn Army Terminal and our store in Wimbledon, London remain closed to visitors at this time.   


Our factory
Our factory is still in operation with increased safety measures in place for our staff. Our team are working with additional PPE. Thanks to the nature of the process we are able to continue production while maintaining a distance of at least 6′ between colleagues. We have staggered shift start and end times to ensure that our canteen and changing rooms are not ever crowded.  Call us if you have any questions or want to discuss your order.

Deliveries
We are now delivering radiators as usual, with both pallet deliveries and two-person in-home delivery services in operation. Smaller items are being delivered as usual. 

Our shops
Our store in Chelsea, London and our showroom in Manchester are open from 15th June 2020. Our showroom in New York Design Center is open by appointment only. Our locations in Wimbledon Village, London and Brooklyn remain closed to visitors for the moment. 

Engineer visits
Our engineers are now operating as usual.  

Returns
We understand that you might not be able to return goods to us in the usual time frames during this period. Don’t worry about it, we won’t penalize you for being late.

Please keep checking back on this page for our latest updates as the situation changes.