We now have an in-house product design department, led by Simon, which focuses on updating our products for the modern home and reducing the carbon intensity of their manufacture. We are committed to bettering the products we offer so that each of them adheres to our ethos of prioritizing durability and eliminating in-built obsolescence in our industry.
Each step in our expansion has offered us new opportunities to innovate. For instance, when we moved to America we started working with steam heating systems, which pushed us to come up with suitable thermostatic controls. This brought a whole new skill set to the business and we now design all our valves ourselves.