“Excellent” - and 999 Other Reviews

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  • 16 November 2017

We’re delighted to have smashed through the 1,000 review mark on Trustpilot. Let’s celebrate!

Here at Castrads, we like to let our products do the talking.

But if you’ll allow us a brief humblebrag, we recently received our 1,000th review on Trustpilot, giving us an industry-leading review score of 9.6. 

That’s 9.6 out of 10.

That score is testament to our fantastic frontline staff and their tremendous customer service. And we wanted to talk a little bit about the importance of customer service to Castrads, and the value we place on customer feedback in helping us continue to deliver excellence.

“The service was helpful and really went the extra mile.” 

One of the most important things we do is listen to our customers. But we don’t just pay lip service to this; we really do listen, and respond. Take, for example, our recent range of new finishes. One of those finishes - the Bronze, to be specific - came to be after a customer request.

They had a vision in mind that required a finish we didn’t stock. So we innovated to produce a bold and brilliant bronze that just wouldn’t exist without our active approach to customer service.

“Prompt reply and delivery, excellent service!”

We can’t say for certain that our customer service team are always humming the Baywatch theme tune, but we know for sure that they’re always ready, and they won’t let your query out of their sight.

After all, it’s the Castrads way that every piece of communication we receive is dealt with quickly, and that we always do what we say we will. Nothing less will do.

“Amazing product and very helpful people.”

Each of our cast iron radiators can be customised to the nth degree, from the number of columns to the style of valves, fixings, and finishes. They go beyond the functional to help you make a design statement in your home or property.

With that in mind, we make sure our focus is firmly on treating each of our customers as individuals, helping them build the right radiator to match their taste and circumstances. 

Thank you!

All that’s left to say is thank you to the one thousand plus customers who’ve taken the time to leave us a review. Whether it was positive or negative, we’re always taking your feedback onboard, learning and tweaking our approach to customer service to make it the best it can be.

Have you recently purchased a brand new Castrads cast iron radiator? Please leave us a review.

And if you’re ready to order your own stunning cast iron radiator, start with our simple Radiator Builder.