Where possible, we have two options
Our own delivery teams operate where we have the most orders. In London and around the Northwest we can deliver radiators either by a two-man courier or on a pallet. Outside of those areas we deliver our radiators on pallets through the Pallex network.
Two-man courier is a little more expensive but so very worth it.
In London and around our base in the Northwest we have the critical mass of orders required to sustain eager two-man teams that deliver even the heaviest of our cast iron radiators with alacrity into the most inaccessible parts of your house (well, within reason of course). They'll lift radiators upstairs, position them into the rooms they'll be heating and can often even assemble oversize radiators if necessary (for a small additional fee).
With two-man deliveries we'll always give an exact date for delivery and an ETA the day before with regular updates during the day.
Pallet deliveries are slightly less amenable but allow us to deliver nationwide at reasonable prices
If you're not lucky enough to live in our relativey limited two-man delivery areas, we'll send your radiators lying flat on a pallet. Cast iron radiators are heavy. Really heavy. It's what makes them so alluring but it also creates some irksome quandaries when trying to deliver them.
Pallet delivery is kerbside only. If that's a problem, call us. We can usually help.
The most frequent complaint we receive is about delivery of our very heavy, but beautiful, radiators. We know they're difficult to manoeuvre. If you don't have two very strong and burly humans on hand to help you move the radiators into the property please, please let us know. We can usually draw on our many resources to lend a helping hand.
Pallet deliveries are always specific day, so nothing will arrive without you having been fully primed. The standard service is 9am to 5pm, which we know can be irritating. If you need the delivery to arrive within a given timeframe just give us a call and we will try our best to arrange it.
We have dedicated deliveries staff who are here to help
We will always call you before dispatching radiator deliveries. Always.
Whether your radiators are arriving on a pallet or by two-man courier, our dispatches team is on hand to help from 9am to 5pm, Monday to Friday. If we know that you have access restrictions, or that your builders leave at 3pm, or that the radiators need to be delivered to the fifth floor and there's no lift, we will try our utmost to accomodate your needs. That's what we're here for.
Call us on 0161 439 5481 to talk about deliveries. We're here to help every step of the way.