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  1. Delivery of cast iron radiators to the UK & Ireland

    2. Radiator delivery in the UK

    Delivery of radiators is by The Pallet Network, a nationwide company with depots across the UK. Castrads charges £50 exc. VAT for radiator delivery to most places in mainland UK. Please ring us on 0161 297 0015 or email us for a firm quote on carriage.

    There are 2 collections per week on Tuesdays and Thursdays for delivery Monday – Friday, 9am – 5pm. The lorry travels overnight to a hub and a local haulier delivers to you. The lorry comes with a tail lift, so the driver can unload the pallet by himself. He has a pallet truck, so he can wheel the pallet as close as possible to the front door, as long as there’s no obstacles in the way such as a gravel drive or steps up from the footpath.

    The pallet comes wrapped in black plastic and inside is a grey plastic bag with wall stays, valves, touch up paint etc. Please be sure to check that the grey plastic bag is there and has not been tampered with before you sign for the goods. When you have someone to help take them in the house, remember not to carry them in as they are on the pallet, but to lift into an upright position as per instructions posted with the invoice.

    Please note that delivery to Northern Scotland will take 2-3 days.

    Delivery to Ireland & Northern Ireland

    Delivery of radiators to EIRE costs £90 exc. VAT. Delivery to Northern Ireland is £80 exc. VAT.

  2. Delivery of radiators to non UK destinations

    3. Delivery outside the UK and Ireland will be by The Pallet Network to European destinations and by Davies Turner outside of Europe.

    Cost of freight varies according to weight and size of the consignment. For that reason Castrads will request the full details of your order before securing a quote for delivery.

    Please contact us for more details.

  3. Delivery of towel rails, valves & accessories

    4. If ordering valves and accessories, delivery will be by UK Mail or Royal Mail dependent on the size of your consignment. Delivery is usually next working day for orders placed before midday. If your consignment is sent via UK Mail, Castrads will always supply you with a consignment number which you can use to track your goods at the UK Mail website.

    Towel rails are always sent via UK Mail’s next working day parcel service.

  4. Returns policy

    5. If for whatever reason you decide you don’t like your cast iron radiators, you can return them to Castrads for a full refund within 30 days from the date of purchase, minus the cost of transportation and a 30% handling fee. The goods must of course be in the same state they left the factory and free of any damage.

    Please see our Terms and Conditions for more details.

  5. 10 year guarantee

    6. All of Castrads’ cast iron radiators are guaranteed for a period of 10 years, and Castrads’ valves for a period of 5 years. The guarantee not only covers manufacturing defects but also damage during transit. Castrads prides itself on good customer service and in the very unlikely event of faulty goods, Castrads will replace or refund those offending articles with like for like.

    Please see out terms & conditions for more information.

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